Before a design can be made, we ask for a non-refundable 70€ deposit that will be compensated in the final price. After this fee is paid the production begins.
For one deposit we offer three (3) revisions for the design. After this every design costs 30€ beforehand that is not compensated in the final price.
Please note, that custom-made creations can take a lot of time, since every single costume will be especially created for you, according to your desired material, size and requested details. If you need your order to be ready for a fixed date, please make sure to get in touch as soon as possible to allow enough time for discussing your ideas, searching and selecting materials, fittings, etc.
An average time for a costume to be made is 12 weeks from placing the order. This time does not include shipping.
Costumes by Wriic’s cannot be held liable for any loss of profit or any indirect or consequential loss suffered from late orders, delivery delays, payment errors or false information.
We accept payment via PayPal, cash and bank transfer.
All prices are final product prices; shipping and VAT costs are not included.
Customer has two choices regarding payment:
Payment in one part (100%). This results in faster production and delivery time of about 1 week.
Payment in two parts (50-50%). This results in normal delivery time.
We require 50% of the final price before the production begins and the rest 50% before delivery.
Made to measure
Due to the fact that best fit is only achieved if the customer is met in person at least twice during the production of a costume – Wriic’s always encourages personal meetings. Options are:
1. The customer visits the studio. This ensures the best fit, material choices and design of the costume.
2. Customer takes the measurements with our help and we make the costume without a fitting. Unfortunately this way we cannot promise a perfect fit and any changes afterwards are not included in the final price. Customer is also responsible for return and resend shipment costs.
When making an order without fitting, you agree that all details you provide to us are accurate and complete in all respects. Wriic’s cannot be held liable for mistakes made by the customer.
In the case of an urgent need of a costume please contact us – every situation is case sensitive and results in special pricing and delivery.
After sending the product Wriic’s is not responsible in any way for a delayed shipment of a product, even if the customer has an express order or requested an express delivery. We cannot make the ships and planes go faster, nor can we prevent hurricanes, earthquakes or christmas.
If there is a delay in production because of us or a third-party, we will inform you and settle the situation in the best possible way for everyone.
Products leaving our shop are packaged properly to prevent most damages. If you receive a damaged product, please inform of this immediately; first to the delivery company in a formal way and then to us. From there we will work together to ensure a satisfactory outcome.
Repairs and changes
Before sending a costume back, please contact us about the repairs and changes you wish to have. All repair and change costs are case sensitive.
If you return a costume for repairs or alterations, please take extra care to package and secure the costume for delivery. Any damage that happens during the delivery is not our responsibility and any repairs we have to make cost extra. If we receive a damaged product we will immediately inform the delivery company and you.
Tips for safe packaging:
- Fold the costume properly
- Wrap the costume in plastic or something waterproof
- Use a good quality cardboard box of a just fitting size
- If there’s extra space, fill it with something (paper, bubble wrap, etc.)
- Seal the box properly with tape
Cleaning and maintenance
We will provide you with instructions on how to clean and maintain your costume. If you are uncertain, please don’t hesitate to contact us to ask for advice, we are glad to help.
Costumes by Wriic’s is not responsible for any structural damage, color damage, frizzing, shrinking or any other harm that happens due to incorrect cleaning, use or maintenance of the product.
Please note that custom costumes (made-to-measure creations) and any accessories are non-refundable.
Governing law (VAT)
We are an EU VAT registered company. All of our products will be sold with VAT 24%. EU VAT-registered companies are eligible for VAT 0%.